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Refund policy

Returns and cancellations are easy at Princessly. Your satisfaction is guaranteed.

Easy Return Policy

Almost all Princessly products can be easily returned to us for a refund. When you return the item(s) back to us, please make sure they are in the original condition as they are delivered to you - brand new, undamaged, unused, clean, with original tags and packaging, etc.

 

Return Address

Receiver Name:  Wu Xin

Address:  Hua Jun H, Xin An Street, Bao An District
Shenzhen, Guang Dong Province
China

Postal Code: 518100

Phone: +86 15829772343

Return Process

  1. Submit a return request to Customer Service within 30 days of your order's receipt.(♣♣) Please be as detailed and specific as possible when you give the reasons why you want to return the item(s).
  2. Send the item(s) back to our return address along with the completed Product Return Form as soon as possible. You are responsible for any costs of the return, e.g. shipping, customs duties, etc.
  3. Once received at our office, your return will be processed in 3 to 5 business days. After your return is confirmed to be eligible, please allow up to two billing cycles for it to be credited to your account or refunded to your credit card. Item(s) returned in unacceptable conditions will not be processed as refunds and will be shipped back to you.

The return process and refund amount may vary by product category and/or type.

Made-to-Order Items

As products of this nature are made to order and custom-tailored to your particular specifications, any human hours and materials put in them cannot be recycled nor reused, we have a slightly less customer-friendly return policy than we do with other types of products such as ready-made ones.

Follow the Return Process and if everything clears, you will get a full refund minus a 25% restocking fee of the original pricing. All discounts are annulled. Shipping costs and handling fees are non-refundable and you will be charged a standard shipping fee even if you ordered with free shipping.

Damaged or Misshipped Item(s)

You are eligible for a refund of the full purchase price plus shipping costs for the damaged or mis-shipped item(s).

If you believe your item(s) were damaged during delivery, you must obtain "Proof of Damage" documentation from your delivery carrier.

If we shipped you the wrong item, you have the option of 1) exchanging it for the correct item, or 2) returning it for a full refund. Customers must confirm their eligibility for an exchange or return with Customer Service before sending the item(s) back.

If we shipped you an item in the wrong color, you are eligible for a full refund. However, perceived color differences due to the display settings of your computer monitor are not grounds for a refund.

Cancellation Policy

Many orders can be canceled at no charge up until shipment. Contact us to be sure you can cancel your order. Orders that have already shipped(♣♣) cannot be canceled and will be treated as returns.

Made-to-Order Items

Due to the nature of made-to-order products, we have the following policies for order cancellation:

  1. Orders canceled within 3 days after payment confirmation(♣) will be eligible for a partial refund consisting of the full shipping cost and 50% of the product purchase price.
  2. Orders canceled after 3 days of payment confirmation will be eligible for a partial refund consisting of the full shipping cost.
  3. Once your order has been shipped, it can no longer be canceled.

Beyond these time windows, restocking/processing fees will apply to cancellations even if the order has not shipped.

 

 

(♣) When you receive an email from Princessly.com entitled "Princessly.com: Invoice # xxxx for Order # xxxx", your payment has been confirmed.
(♣♣) When you receive an email from Princessly.com entitled "Princessly.com: Shipment # xxxx for Order # xxxx", your order has been shipped.