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Returns and Cancellations
At Princessly, we take your satisfaction seriously. Your returns are easy.
When your order arrives, we strongly recommend that you immediately check the items and make sure the dresses have been made to your order specifications. Try on the dresses as soon as possible without removing the tags, altering, or washing them.
If you are returning or replacing dresses or accessories, please make sure they are in their original condition - unworn, unwashed, unaltered, undamaged, clean, free of lint and hair and with tags intact and attached.
Make sure you read the Return Policy for this item.
Make sure you read the Cancellation Policy for this item.
Frequently Asked Questions
What if my dress is not available?
If your dress is not in stock and for some reason we cannot make it, we will notify you and provide you with alternative options or you can cancel your order and get a full refund.
What if I want a dress in a color that is not listed?
The colors we list on the product details page are the only colors in which the dress is available.
Can I see the dress in other colors?
We have only certain colors for demo dresses so we may not be able to provide you pictures of dresses in your desired color.
Do you rent dresses?
Sorry we do not rent dresses.
Why is my order still processing?
Orders take 24-72 business hours to be determined with a ship date.
Can I get a dress with extra length?
Please email or call us with style number and we would get back to you. Some designer dresses can be made with extra length.
Why can I no longer find the dress that I found before?
Once an item reaches zero in stock and the manufacturer no longer produces it, it is removed from our website inventory thus no longer showing up in search results.
Who pays for the customs duty?
Customs duty are on buyer. For example, if you are buying from European countries like CA, UK, or FR, you will be responsible for paying any customs tariff applicable. Please understand this before you purchase from Princessly.